Airtel Nigeria Recruitment 2026: Hiring for 3 Positions – Apply Now

Job Description

Airtel Nigeria recruitment 2026 is ongoing. The company is currently hiring for 3 positions which are; Workflow Analyst, Regional Agency Support Officer, and Regional Head for Retail Shops (Northwest).

Airtel Nigeria also known as Airtel Networks Limited is one of the frontier telecommunication companies in Nigeria and Africa offering services such as mobile voice, data, enterprise and digital solutions etc.

Vacant Positions at Airtel Nigeria 2026

• Workflow Analyst
• Regional Agency Support Officer
• Regional Head for Retail Shops (Northwest)

Responsibilities for Vacant Positions

Your day-to-day duties and priorities are as follows. Carefully read through to ensure it suits what you want.

1. Workflow Analyst

• Look at how the company currently gets work done and find where time, money or effort is being wasted.
• Write down how things really work including who does what, in what order, and what each step needs. Someone new should be able to read your notes and follow the process.
• Talk to the people who use these processes by investigating their need and turning it to practical opportunities.
• Suggest better ways of working, including repetitive tasks that a tool could handle so people don’t have to.
• Keep an eye on how well processes are running, using numbers like turnaround time, error rates and cost. Check those numbers before you recommend a change, so you know it is worth the effort.
• Work with the IT team and the departments that rely on IT, so systems stay available and everyone follows the same rules.
• Help IT, operations and business teams put the agreed changes into practice.
• Produce the reports, dashboards, process guides and performance figures that show how things are going.

2. Regional Agency Support Officer

Building the aggregator network

• Find, recruit and onboard good aggregators in your region.
• Recruit the right number for each state, following the approved distribution plan.
• Keep looking for ways to grow the number of quality aggregators and to reach more places through the network.
• Make sure every aggregator is active, and that at least 95% of each aggregator’s agents are active at all times.
• Get each aggregator to recruit at least 500 agents.

Growing the business

• Increase the number of people and businesses using our services in every state in your region.
• Follow up on market activities and initiatives as they run.
• Get each agent doing at least 15 transactions a day.
• Make sure aggregators pass funds to their agents quickly and keep no float sitting idle with them.

Watching the competition

• Report what competitors are doing in your region and act against it where needed.
• If a competitor does something unusual, or launches a sales support push that could hurt our numbers, deal with it straight away or escalate it.

Looking after POS devices

• Take full responsibility for every POS device assigned to your region.
• Give devices to aggregators who meet the approved criteria.
• Arrange the handing out and collection of devices, and support the aggregators who use them.
• Work with the State End User Support (EUS) team to get faulty devices repaired.

You can also apply for: Latest Recruitment at MTN Nigeria 2026

3. Regional Head for Retail Shops (Northwest)

Open and manage shops

• Open new Airtel-owned shops in key cities and in places where we have gaps or a clear opportunity.
• Plan lease and rent renewals around how well each shop is performing in its location.

Hit the sales targets

• Break the regional sales targets down into targets for each shop, share them with the teams, and track progress.
• Run the target-driven projects and campaigns in the region’s retail outlets.
• Grow sales every month in HBB devices, GADS, ERC and the other KPIs.
• Push staff to sell more Airtel products and services to each customer, including upselling and cross-selling.
• Keep operating costs in check so each shop earns a good return, while revenue and profit keep growing month on month.
• Deliver your projects, people and processes within budget.

Keep the shops stocked and running properly

• Work with Retail HQ, Supply Chain Management and Marketing so every Airtel-owned shop has the right products in the right mix.
• Tell the retail team about new schemes and product launches quickly and clearly.
• Check that every retail touchpoint has its statutory licences, that regulatory requirements are met and visible, and that the business never faces sanctions.

Look after your people

• Motivate shop staff to reach their targets while following company policies and procedures.
• Oversee the training that helps customer-facing staff close sales.
• Put performance improvement plans in place for teams and individuals who are falling behind.
• Build a retail and service culture that is the same in every shop, so customers get the same standard wherever they go.

Requirements for Airtel Nigeria Recruitment 2026

To be considered must qualified for any of these positions, here are the criteria you must meet:

1. Workflow Analyst

• A bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, Operations Management or a related field.
• At least 8 years of experience in system automation.
• Prospective applicant must be conversant with Microsoft Excel, data analysis, process mapping and workflow automation.
• Solid knowledge of OCP, Linux systems, application integrations, APIs and networking.
• Experience gathering requirements from people and running projects.
• The ability to find out why something has stopped working and fix it.
• Skill at working with Business, IT, Vendors, Operations and Product teams, and keeping them all moving in the same direction.
• Clear writing and speaking: you can document your work, report on progress and present to a room.
• A good sense of what customers want and what makes commercial sense for the business.
• A habit of fixing problems before anyone asks, and of always looking for a better way to do things.
• A PMP, PRINCE2 or CBAP certification is an advantage, but not required.

2. Regional Agency Support Officer

• You must have a first degree in any discipline. A Master’s degree is an added advantage.
• You must have at least 3 years of experience in commercial or business management.
• You should have led a team before.
• You must have 1 to 2 years of experience managing POS devices.
• You should be comfortable using a computer for everyday work.
• You should know how selling works.
• You should understand how to develop and manage a product or service.
• You should get on well with people and put customers first.
• Experience in financial services, banking, PSB or fintech will work strongly in your favour.

3. Regional Head for Retail Shops (Northwest)

• Candidates applying for this position must have a first degree or equivalent in any relevant academic discipline.
• Holding a postgraduate or professional qualification is an added advantage.
• A minimum of eight (8) years relevant work experience with 3 or more of those in a supervisory position is required.
• You should know the telecommunications business well enough to find your way around it, and you should be the kind of person who looks for solutions, not excuses.
• A candidate applying for this role must pay close attention to detail.
• You should make decisions on facts, not on feelings or favourites.
• You must be able to measure and assess performance, your own and your team’s.
• You should think quickly, plan ahead and analyse problems well.
• The applicant should be able to keep themselves and their team motivated.
• You should be able to work out what a customer needs and recommend the product or service that fits.
• You must get on well with people and communicate clearly, both in writing and in speech.
• You should have the skills to supervise a team.

How to Apply for Airtel Nigeria Recruitment 2026

Open the recruitment portal by clicking on the “apply now” button, select the position you wish to apply for, read through the requirements and application instructions once more, create an account, login and carefully fill out the online application form, attach your CV and other required documents, proofread your data and submit.

Deadline: October 29, 2026